Please enter the details of your request. A member of our support staff will respond as soon as possible.
Tell us which of the following options you prefer. We will inform you if the transport agency has to pick up the product.
Our customers have a period of **14 days from the receipt of the package** for complaints or to return the purchase. The return of plants or bonsai is not accepted. For more information, check our support centre for the [return conditions] (https://www.mistralbonsai.com/en/conditions/).
We will refund the amount paid by the consumer (shipping not included) once we receive the package at our facilities. We will provide you with a return number that you must include inside your parcel. The refund will be made in the same way that you made the payment.
The customer has to bear the cost of returning purchases.