Sometimes when we formalise the payment of our order, an error appears, and at that very moment, a thousand doubts arise.
Before panicking, we should check that all the given information is correct and that there isn't any typing mistakes.
If everything is correct, then it could be any of these situations:
- Network connection failure: Check with your bank if the payment has gone through. If it hasn't, you can try again. If it has gone through, contact us through this form.
- Expired or denied card: Repeat the operation, verify the security code, and if it still doesn't work, try another card.
Our order entry system is programmed so that every time you place an order, you automatically receive an email, as well as every time your order changes status. That is why it is extremely important to register your information correctly.
A hint that shows that something is wrong, is the lack of the automatic confirmation email.