The estimated delivery times for Austria is 4-6 working days. This delivery period is computed from the moment the order leaves the Mistral Bonsai warehouse. Shipping is free for orders over €140 and weighing less than 10 kg.
If the order arrives a little later, don't worry: before we send the bonsais, we water them and prepare them so that they can last for days.
Orders received before 12 noon will be processed and shipped the same day. Orders placed after 12:00 noon will be prepared and processed the next business day, adding 24 hours to the delivery time. Orders placed on weekends or holidays will be processed the next business day.
We do not want your bonsai to suffer during transport. Therefore, we reserve the right not to send the order on days that coincide with weekends, bridges and/or holidays if we consider that this could negatively affect the health of the tree. We will ship them the next business day.
For the rest of the destinations, you will know the expected delivery time as soon as you have selected the parcel service and the country of destination.
Deliveries are normally made on weekdays from Monday to Friday.
Our warehouse hours and non-working days 2025
Monday to Friday from 9:00 a.m. to 1:30 p.m. and from 2:30 p.m. to 6:00 p.m.
Holidays for the year 2025
On these days no orders are prepared in our warehouse and, therefore, they are delayed until the next business day:
December 2024: days 6, 25 and 26 (On 24 and 31 of December, there is no delivery service)
January: day 1
April: days 18 and 21
May: day 1
June: day 24
August: day 15
September: day 11
December: days 8, 25 and 26 (On 24 and 31 of December, there is no delivery service)