The delivery times for Germany are usually 3-4 working days, depending on the destination. This delivery time is calculated from the moment the order leaves Mistral Bonsai's warehouse. Delivery is free for orders over €120 and weighing less than 10 kg.
If the order arrives a little later, don't worry: before we send the bonsai trees, we water them and prepare them so that they can last for days.
Orders received before 12 noon will be processed and shipped the same day. Orders placed after 12 noon are prepared and processed the next working day, adding 24 hours to the delivery time. Orders placed on weekends or holidays are processed the next business day.
We do not want your bonsai to suffer during transport. Therefore, we reserve the right not to ship the order on days that coincide with weekends, long weekends and/or public holidays if we feel that this could negatively affect the health of the tree. We will ship them the next working day.
For other destinations, you will find out the estimated delivery time once you have selected the parcel service and the destination country.
Deliveries are usually made on business days from Monday to Friday.
Our warehouse hours and non-working days 2024
Monday to Friday from 9:00 a.m. to 1:30 p.m. and from 2:30 p.m. to 6:00 p.m.
Holidays for the year 2024
On these days no orders are prepared in our warehouse and, therefore, they are delayed until the next business day:
December 2023: days 6, 8, 25 and 26
January: day 1
March: 29
April: day 1
May: day 1
June: day 24
August: day 15
September: day 11
November: day 1
December: days 6, 25 and 26