We are always worried about not being at home when we are waiting for a pack to be delivered. You don’t need anymore to worry about that.
If the delivery man doesn’t find you at the address planned in your command order, he will let the pack at the nearest Parcel Shop and will send you the guidelines by email or SMS (that’s why it is so important that your personal details have to be totally correct when you upload your order).
Once the input of your pack is made at the Parcel Shop, you have got 10 days to pick it up. Otherwise it will be automatically returned into our company facilities (read the return terms).
Although you have a long lapse of time to pick your pack, we highly recommend to pick it up as soon as possible, as the Bonsai will be staying in the box since it left our facilities.
Have a look at the return terms in the following article.