Although we believe that no one would reject a bonsai, if for any reason the recipient does not accept the delivery, we will manage the refund of the order excluding the cost price of live plants* and transport.
If you want to know how to exercise your right of withdrawal, you can find more information here.
*As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of goods made according to the specifications of the consumer or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.