We are so sorry that you had a bad experience. At Mistral Bonsai we try to take care of every detail so that orders arrive in perfect condition at their new home, we regret that this was not like that in your case.
In order to solve it, we will need you to contact us within 24/48 hours after receiving the order and send us photos of the damaged product, if applicable. You can do it through this form.
Our team will contact you to manage the incident.